Telstra Shop Rockhampton Opening Hours – We’re always improving the My Telstra app to give you the best digital experience. This month’s updates include a new and smarter way to serve our stores with digital queues.
We’re constantly working to add new features to the My Telstra app to make it even easier for you to manage your Telstra service and even have a few prizes along the way.
Telstra Shop Rockhampton Opening Hours
Queuing for social distancing is a sign of the times, but technology can make our experience at our Telstra stores convenient and fast. It’s called Add to Store and it’s been rolled into the My Telstra app since December.
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You can queue up the app at any participating store before you even leave home to ensure maximum efficiency. Join store queues and you can even see how many people are ahead of you, and the app provides an estimated time for your chosen store.
Once your shift is complete, a text message will be sent to your phone and you will have 10 minutes to return to the store and see our team. To join a store queue, go to the Get Help tab in the app, select “Join Store Queues” and select from the list of participating stores.
Haven’t you heard? We’re excited to be a Telstra Plus member and bring even better apps to our members.
Until now, clicking Telstra Plus information on the home screen sent you to a simplified view of your Telstra Plus balance. You can now see a dynamic and redesigned dashboard. Color, graphics and images are available for a more engaging experience.
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Not only is it more attractive, but it connects everything Telstra Plus has to offer in one experience. From the dashboard view:
At the Silver and Member levels, you can also track what you can do to level up and what benefits you get when you do!
There are many more! This month, our app also lets you add a Telstra Smart Wi-Fi Booster to your account to get better coverage in more areas of your home.
Go to the Google Play Store or Apple iOS App Store to update these and many other new features in the My Telstra app.
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Jenny is a senior executive with over 20 years of experience in digital transformation, marketing and product management in the telecommunications, financial services and technology industries. Jenny joined Telstra in August 2018 and is Head of Digital. His role is to accelerate digital demand to meet customer needs and deliver Telstra’s T22 strategy and beyond. He is responsible for digital and digital support channels such as apps, web, social and communities, search, chat and messaging. Digital P&L; Smart digital ecosystem and transforms the customer experience across channels and digital. Prior to Telstra, Jenny was one of the pioneers in building a leading digital team at the Commonwealth Bank, transforming it into a high-performing business and customer-focused channel in less than four years. Jenny was responsible for digital marketing, service and product development, conversational marketing and personalization across channels and digital publishing. He has worked in agile environments at scale for over 7 years and is a respected modern leader.
Find your lost device with the updated My Telstra app Jenni Barnett • 10 Sep 2020 Telstra News
Be the first in the world with our eSIM network, the phone company said at its investor day on Wednesday.
“They’re leaning towards higher plans, people opting for 5G,” said Michael Ackland, director of consumer and small business at Telstra.
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In a new plan structure announced earlier this year, the telco waived AU$15 per month for 5G data from AU$80 per month to include it in low-cost plans next June, and AU$100 per month for 5G data.
Yesterday, Telstra announced that the Samsung Galaxy A90 5G is now available for AU$1,050, which Ackland describes as a mid-range device.
On Wednesday, the telco announced the expansion of its 5G network to 15 cities in other eastern Australian states.
These cities are Albury-Wodonga, Ballarat, Bendigo, Bundaberg, Cairns, NSW Central Coast, Coffs Harbour, Geelong, Ipswich, Newcastle, Port Macquarie, Rockhampton, Townsville, Wagga Wagga and Warrnambool.
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“In terms of population density, the percentage of devices we sell with 5G capability, we’re probably second only to Korea,” Telstra CEO Andrew Penn said.
For the internet, Telstra’s network engineering executive Channa Seneviratne also said the telco will soon cover nearly 4 million square kilometers of its broadband IoT network, which could expand the coverage of individual sites from 100 km to 120 km. It will arrive in early 2020.
The company also announced that it will move mobile repairs and towers to its InfraCo division, which will add A$900 million to InfraCo’s asset balance, bringing its total assets to A$11.7 billion.
On Wednesday morning, Telstra received a formal notice from the Australian Communications and Media Authority (ACMA) for failing to notify mobile broadband customers of overage charges.
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“The issue was caused by Telstra’s system sending text message notifications that were not received by broadband customers who were not connected to their mobile account,” ACMA said.
The problem was discovered over a period of almost six years, between September 2013 and May 2019, and reported to the ACMA by Telstra. The ACMA said Telstra automatically refunded customers who complained or were overcharged for usage charges of A$5 or less and asked other customers to refund it online.
ACMA president Nerida O’Loughlin said: “The ACMA has asked Telstra to provide regular reports on the progress of refunding affected customers.”
“Consumers have a right to make informed decisions about their broadband use, and if they don’t send those notices in the right format, people are paying for overuse without proper notice.”
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Police forces are also developing an app for their officers that will allow on-the-ground reporting and eventually allow officers to record and post traffic violations.
